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Great prints deserve a smooth journey to your door. How your order travels from our team to you, in clear, friendly words. You'll see how delivery times work, which costs aren't included in the price, what happens at customs and who to contact if your parcel runs late. There's no jargon and no surprises, just the facts you need before you check out. Take two minutes to read it and you'll order with complete confidence. Questions? Our support team replies within one business day and is always happy to help.
Think of this as our Delivery Policy in plain English. Every order is packed with care and handed to a trusted carrier. Delivery dates are estimates, so please plan for events or busy seasons. Below you'll find everything explained step by step.
This Shipping and Delivery Information helps you know what to expect. Delivery times are estimates, not guarantees, and we can't control delays caused by carriers, customs or events beyond our control. Once your parcel is handed to the carrier, ownership and risk pass to you. Your Food Printers are packed securely, so please check your parcel on arrival and contact us quickly if anything looks wrong.
Published prices don't include taxes, shipping, handling, customs or import charges. Unless an invoice says otherwise, prices are Free On Board (FOB) at our factory. You'll see the price in your order confirmation email, and the buyer is responsible for any taxes, duties or government fees.
Ordering from another country? Please read our Shipping Policy before you pay. Import duties, taxes and other charges set by your country are the buyer's responsibility. You can choose a carrier before shipment or appoint a customs broker once your goods arrive. Customs clearance usually takes 7 to 14 days after arrival, and we ask you to work closely with the carrier to keep things moving. Extra costs from clearance delays are covered by the buyer.
If the carrier causes a delay, you'll need to file a claim directly with them. We may help where we can, though it isn't an obligation. Once products have been handed to the carrier, we can't accept cancellations. If you still insist, a 25% fee of the order value applies. If goods can't be delivered because customs clearance was refused or not completed, we don't cover return shipping and no refund is issued.
Order with confidence and enjoy Food Printers backed by clear, honest delivery rules.
You'll find it in the footer of our website, alongside our Terms of Service, Refund Policy and Privacy Policy.
No. Delivery times are estimates only, and delays from carriers, customs or events beyond our control aren't our responsibility.
The buyer. International customers cover any import duties, taxes or fees charged by their country.
No. Once the carrier has your parcel, cancellations aren't accepted. If you insist, a 25% cancellation fee applies.
Email service@evebot.es or message us on WhatsApp at +(307) 533-6592, Monday to Friday, 9:00 AM to 7:00 PM (Mountain Time). Our Food Printers support team replies within one business day.